Shipping and return policy

Damage During Shipping

All of our products are tested for quality, and all shipments are carefully inspected and packed before leaving our warehouse. Please ensure that you carefully check all packages for damage before opening (broken seals will affect your rights of return). All claims for damaged product must be made with 72hrs of receipt. Please contact us and provide detailed information for any product damaged during shipping within that time.

Mainland USA

In mainland USA, we use the parcel delivery company USPS and FEDEX.

USA

For USA customers, our delivery promise is 1-2 business days for orders received on or before 1pm Pacific  time (Monday-Friday). We will notify you at the point of sale the carrier details and you can track your ship here: Track My Product. The package will need to be signed for.

Returns

Our policy lasts 28 days. As per USA law, we accept returns as long as the security seal on the bottle has not been broken and you notify us by email within 14 days of receiving the goods. You then have another 14 days to return the goods. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contato@1pure.com.br

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contato@1pure.com.br and send your item to: USA 402 S. Robertson, Los Angeles, CA. Zip Code: 90048

Returns/Exchange Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

....DISCLAIMER: Any and all statements made in regard to Cannabinoid products are not expressed as medical claims. Our intention is to educate, not to suggest results nor to encourage action on the part of the reader. 1Pure is not responsible for, and expressly disclaims all liability for, damages of any kind arise out of use, reference to, or reliance on any information contained within the site. The information contained within the site is periodically updated, there is no guarantee to the accuracy of the information. Nothing on this site is intended to operate as legal advice, please seek your own legal advice. FDA DISLAIMER: The statements and products referred to throughout this site have not been evaluated by the FDA. They are not intended to diagnose, treat, cure or prevent any disease or condition. If you have a health condition or concern, consult a physician or your health care provider. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing new exercises. We recommend you educate yourselves on the scientific / nutritional facts. .. AVISO DE ISENÇÃO DE RESPONSABILIDADE: Todas e quaisquer declarações feitas em relação aos produtos contendo canabinóides não são expressas como reivindicações médicas. Nossa intenção é educar, não sugerir resultados nem encorajar que o leitor tome qualquer iniciativa. A 1Pure não se responsabiliza e expressamente se abstém de toda a responsabilidade por danos de qualquer tipo que sugirem ou que façam referência a qualquer informação contida no site. As informações contidas no site são atualizadas periodicamente, mas não há garantia de sua precisão. Nada neste site é destinado a funcionar como aconselhamento jurídico. Por favor, procure o seu próprio aconselhamento jurídico. AVISO DE ISENÇÃO DE RESPONSABILIDADE DO AGÊNCIA DE VIGILÂNCIA SANITÁRIA: As declarações e produtos especificados neste site não foram avaliados pela Agência de Vigilância Sanitária (Anvisa) nem pelo Ministério da Agricultura. Eles não se destinam a diagnosticar, tratar, curar ou prevenir qualquer doença. Se você tem alguma condição de saúde ou sente desconforto, consulte um médico ou outro profissional de saúde. Sempre consulte um médico antes de modificar sua dieta e fazer uso de qualquer produto, droga ou suplemento novo, ou caso mude seus exercícios. Recomendamos que pesquisem mais sobre as informações científicas e nutricionais do produto. ..CLÁUSULA DE EXENCIÓN DE RESPONSABILIDAD: Cualquiera y todas las declaraciones hechas con respecto a los productos de cannabinoides no se expresan como reclamaciones médicas. Nuestra intención es educar, no sugerir resultados o estimular al lector a tomar cualquier iniciativa.  La 1Pure no se hace responsable y expresamente se abstiene de toda responsabilidad por cualquier tipo de daño que emerger o se referir a cualquier información contenida en este sitio. La información contenida en este sitio se actualiza periódicamente, pero no hay ninguna garantía de su exactitud. Nada en este sitio tiene la intención de actuar como un consejo legal. Por favor, busque su propio consejo legal. CLÁUSULA DE EXENCIÓN DE RESPONSABILIDAD DE LA AGENCIA REGULATORIA DE MEXICO Las declaraciones y los productos mencionados en este sitio no han sido evaluados por la Agencia Regulatoria de Mexico. Ellos no se destinan a diagnosticar, tratar, curar o prevenir ninguna enfermedad. Si usted tiene alguna condición de salud o siente molestias, consulte a un médico u otro profesional de la salud. Siempre consulte a un médico antes de cambiar su dieta y hacer uso de cualquier producto, medicamento o suplemento nuevo, o si cambia sus entrenamientos. Recomendamos que haga más investigaciones sobre la información científica y nutricional del producto. ....